Overly this is a place to go for a treatment, not a relaxing spa day.
I booked an evening relaxation package - for £44.50
This included a 40 minute facial and use of the spa facilities. (pool, Jacuzzi, steam room and sauna)
On arrival it was very busy being that it is situated right in centre of Leicester on a main ring road. There is parking available right behind the spa (multi story parking) however the spa doesn't validate the parking. Which i think is very poor when you have booked a spa day. Parking is £3.95 per hour. So for a 4 hour spa evening you will need to budget another £15.80 on top for the parking.
As i walked in, it just felt like a standard gym. I soon realised it is basically a gym with just allocated rooms for treatments. It didn't have a relaxing feel as you walked in, but extremely busy with many people walking in and out to use the gym.
Reception service was basic at best, and i was then charged a £18 for a spa bag, which wasn't disclosed in the booking either. You get a robe, flip flops and one small towel. You get £10 back as long as you return the robe and towel. So you pay £8 to hire the items and get to keep the flip flops. So in total it cost £65.35.
There is also no cafe or place to eat or drink or site, this meaning also no welcome drink on arrival. There is no luxury feel about this spa location. I would have been very disappointed to have booked a full 8 hour spa day and have to leave to go find food else where and come back.
The Elemis facial was lovely, as expected. The therapists are lovely and take the time to talk you through your skin type, select suitable products and make you feel comfy. No water was offered however.
Treatment lasted the full time. Elemis products always a winner! but the treatment rooms were a little out dated. The lights were not dimmed during the treatment which made it a little hard to relax with 8 bright lights above you.
Lots of banging around in cupboards as products were not ready to hand on the side. You can also hear the roads outside during your treatment.
The pool was very basic and super busy. Jacuzzi was packed and didn't get a chance to even use it. Steam room didn't look clean and overall facilities needed updating and painting. I only stayed at the pool for 30 mins as was very disappointed.
On leaving they forgot to give me my free eye mask, so i had to wait 10 minutes for someone to get this for me.
If you want a quick treatment in the city and you are not noise sensitive, then this would be a fine pick. But if you are looking for a quiet and relaxing spa day this is NOT the place to go.
Customer Service: 3/10
Overall Experience: 3/10
Address: 58 Welford Rd, Leicester LE2 7AA